Terms & Refunds
Campus Ride is operated by Choudhary Tours & Travels Pvt. Ltd. These terms apply to every rider, driver and staff account on the app. Riders raise grievances from the in-app Help & Support screen; driver, operator and admin accounts do not have access to that screen and should instead contact ops using the internal channel given to them when they were onboarded, or the email in section 9.
1. Service
Campus Ride operates shared student shuttle services on published routes. Travel is sold as a monthly pass that carries a fixed number of travel days; a seat is reserved only after your pass or wallet balance is confirmed. We do not sell per-ride tickets.
A pass is valid only for the zone it was bought for. Booking a seat from a stop outside that zone is not permitted. If you need to move to a different zone part-way through a pass, request a zone change in the app — our operations team will call you to agree how your remaining travel days are carried over. Zone changes are never automatic.
A higher-priced pass may be used to board at stops within its own zone or any lower-priced zone, but a lower-priced pass cannot be used to board in a higher-priced zone.
2. Passes, cancellations & refunds
- Campus Ride sells monthly travel passes, not per-ride tickets. Wallet top-ups and pass purchases are non-refundable once paid.
- Exactly one travel day is used per service day (Monday–Saturday), whether or not you book, whether you travel once or both ways, and whether or not you cancel. A pass is a countdown of travel days — cancelling your own seat frees the seat for someone else but never puts the day back on your pass.
- Zone changes are not automatic and are not refundable. If you request a move to a different zone, any carry-over of remaining travel days is decided by our operations team during a confirmation call and recorded in your account.
- Trips cancelled by Campus Ride (breakdown, weather, ops) always return the travel day — the credit is put back on your pass automatically.
- Unused travel days expire at the end of the pass validity period and are not carried over, extended or exchanged for cash.
- Refunds to your bank are issued only for payment failures — money debited without the wallet or pass being credited, or a duplicate charge for the same order. Write to support with the payment reference within 30 days; verified cases are refunded to the original payment method in 5–7 business days. There are no change-of-mind refunds.
- Wallet credits are not transferable and are not paid out as cash. Deleting your account with a positive wallet balance is blocked — spend it or request a payment-failure refund first.
- Promotional credits and referral rewards have no cash value and may be withdrawn if a code is used in breach of these terms. Each rider account can use one promo code in total, and a code may also carry a limit on how many times it can be used by all riders combined.
3. Rider conduct
We may suspend an account for repeated no-shows, misuse of the SOS button, sharing account access, attempting to board without a valid pass, or other unsafe behaviour on board.
4. Boarding
Riders must present a valid digital boarding pass. Passes are single-use and non-transferable. Revoked or expired passes will not be accepted.
The driver reads the rotating code on your live pass. Drivers may also check the live seal (moving clock) and the name on the pass, and may refuse boarding on a screenshot, a screen recording, or an account clearly being used by someone else.
Each account may be signed in on one phone at a time. Signing in elsewhere signs the previous device out. Sharing account access to pass a seat to another person may lead to suspension of the account and forfeiture of remaining pass credits.
5. Payments
A Campus Ride pass buys travel days on a real shuttle that you board in person — it is a transport service, not digital content. Payments are therefore processed by our payment partner (Razorpay) via UPI, card or netbanking, and not through Apple In-App Purchase or Google Play Billing. Nothing inside the app can be bought as a digital good.
6. Data
Location is collected only during active trips to enable live tracking and safety. See in-app settings to manage permissions, our Privacy Policy for details, and the account deletion page to remove your data.
7. Liability & governing law
We plan routes and timings in good faith, but arrival times are estimates and can be affected by traffic, weather, road closures and breakdowns. Our liability for a delayed or cancelled trip is limited to returning the travel day used for that trip. These terms are governed by Indian law and disputes fall under the courts of Ghaziabad, Uttar Pradesh.
8. Changes to these terms
We may update these terms as the service changes. Material changes are announced in the app, and continuing to use Campus Ride after an update means you accept the new terms.
9. Contact & grievances
Operated by Choudhary Tours & Travels Pvt. Ltd.
For refund requests, complaints or grievances, email support-no-response@shuttlz.in or raise a ticket from the in-app Help & Support screen with your booking ID. We acknowledge tickets on working days and aim to close grievances within 15 days.
Last updated: August 2026. Privacy Policy · Back to home